Question 1

Where are you located?

Accepted Answer

We are a home based business in Guyton GA. We service Effingham, Bryan and Chatham counties.

Question 2

How should I prepare for your arrival?

Accepted Answer

Remove all small things you can from the rooms you want cleaned, such as small rugs, magazines, kids toys, etc. breakables from the tops of any furniture you will be requesting us to move.

Question 3

Should I vacuum before you arrive?

Accepted Answer

The most helpful thing is to have the carpet clear of of all small items and cords. We always pre-vacuum every job regardless of the carpet’s conditions.

Question 4

How wet is the carpet after the cleaning?

Accepted Answer

Our superior and powerful truck mount has incredible vacuum suction leaving the carpet only damp to the touch. After 4-6 hours your carpet should be completely dry depending on the humidity.

Question 5

How long do the carpets take to dry after cleaning?

Accepted Answer

Our dry times vary from 4-6 hours, depending on the humidity.

Question 6

Can we walk on the carpets after they are cleaned?

Accepted Answer

Yes! Just no shoes for 24 hours, just socks or bare feet.

Question 7

Do you move furniture?

Accepted Answer

We do not move beds and/or heavy items. We will however move "light furniture". The furniture that we do move will be put back in place once we complete the job.

Question 8

Are your cleaning products safe for the environment?

Accepted Answer

Yes, our cleaning products are environmentally friendly. We do not use harsh chemicals.

Question 9

What type of equipment is used for your carpet cleaning?

Accepted Answer

We use truck mounted equipment, which is the # 1 van powered carpet & floor cleaning machine in the industry.

Question 10

What is your process?

Accepted Answer

Our process is the industry’s standard of Hot Water Extraction. Otherwise known as Steam Cleaning. The first step, a mild detergent is pre sprayed onto the the carpet. Next adequate dwell time is allowed for the pre-spray to soak in the soils.  During this time hoses from the top of the line Truckmount Carpet Cleaning Machine are brought for the final step. A hot water rinse, around 240 degrees to sanitize, while simultaneously a powerful vacuum is removing all dirty water.

Question 11

Will all the spots come out?

Accepted Answer

Most carpets have a few stains that are permanently damaged, but we aim to remove as much as possible.

Question 12

Is carpet protector important?

Accepted Answer

Absolutely important. Carpet protector surrounds your carpet fibers that keeps drink spills from penetrating the dye sites and making spills easier to remove and clean, prevents soils and foreign matter sticking to the fibers and makes vacuuming easier and more effective, it extends the life of your carpets and premature damage to the fibers.

Question 13

How often should I have my carpets cleaned?

Accepted Answer

Carpet manufacturers recommend every 12 months. If there is high traffic areas in your home we recommend every 6 months. If there are children and/or pets in the home we recommend having your carpet cleaned every 3 to 4 months.

Question 14

What is a restoration cleaning, and how do I know if I need one?"

Accepted Answer

Restoration cleanings are determined after the carpet has been inspected by the technician. In most cases the standard cleaning service will be all you need. The restoration method using more expensive presprays and a rotary extraction wand followed up with the standard wand.

Question 15

How do you clean Area Rugs?

Accepted Answer

We only clean Area Rugs in the customers home via the same method as standard wall to wall carpet. This method is safe to do atop wood floors. If a rug has heavy pet urine contamination, we recommend finding a cleaner that will clean rugs off-site. As we do not offer offsite cleaning services.

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